Privacy Policy

Last updated: April 20, 2026

1. Introduction

aivio ("Company," "we," "us," or "our") operates the aivio website and platform. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website, products, and services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account registration information (name, email, company)
• Billing and payment information
• Customer data you upload or sync with our platform
• Call recordings, chat logs, and conversation data
• Support inquiries and feedback

We also automatically collect information about your use of our services, including:

• Device information (browser type, IP address)
• Usage analytics (features accessed, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send billing information
• Send transactional and service-related emails
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud, security, and technical issues
• Comply with legal obligations
• Analyze usage patterns and improve user experience

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure.

5. Data Retention

We retain your information for as long as your account is active or as necessary to provide our services. You can request deletion of your data by contacting us at privacy@aivio.com.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating our website and services
• Legal authorities when required by law
• Business partners with your consent

7. Third-Party Integrations

aivio integrates with third-party services (Slack, Gmail, HubSpot, Salesforce, etc.). When you authorize these integrations, we share necessary data according to the permissions you grant. Please review their privacy policies as well.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

9. Data Subject Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Portability of your data
• Opt-out of certain processing activities

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@aivio.com
Address: aivio Platform Support

12. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by updating the "Last updated" date above.